Refund policy

Due to the spread of COVID we have to be a bit stricter in terms of our returns policy at the moment. But don't worry, we'll work it out somehow.

First off: We ask that all our lovely shoppers have a squizz at the size charts provided before making a selection, and send through any questions if you're not sure. If buying for someone else we understand that asking for their size may feel a bit intrusive, but unforts all we can do is come up with a series of ruses for you as to why you might need such details. We advise asking directly as this will cut down on the need for returns. Or, borrow something from their wardrobe if it's logistically possible.

Nuh, we don’t offer a refund or exchange for ‘change of mind’.

We automatically do not accept returns on leotards/ onesies/ swim and undergarments, unless faulty, so please do be careful when selecting yours.

Faulty or Damaged Products: If a product is faulty, of course we are happy to replace it. Please provide us with some pics so we can speak to our makers and find out where it went wrong. Our merch producers are selected for their quality and integrity, so they're always open to reviewing any issues. If your package is damaged en route to you, firstly contact Australia Post and also let us know (and again send us some pics). While we hope the post is handled with care, accidents do happen but it's not something we can control.

 

If there are any issues with your order whatsoever, message us and we can replace the garment, with the caveat that postage isn't the quickest at the mo. Send us back the garment you can't use and we'll swap it with one you can. We ask that you allow time from the day you return your package for your account to be adjusted.

In the event that your product is lost in transit, Alt Activewear will not be held liable and therefore recommends that you send all returns via registered post.

Return shipping costs are the responsibility of the customer and can’t be refunded unless the garment is deemed to be faulty.

OH&S Note: If you have worn the garment, particularly if you're unwell, at the moment we can't take it back just in case it's carrying any nasties.

Obviously we want to put things right, but we also want to keep everyone safe so we can get back to a non-lockdown world.

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Sass + Co items purchased via an online retailer must be returned to where you made your purchase.

To be eligible the item must be unused, in the same condition you received it and in the original packaging. For items that arrive damaged, please email photographs within 7 days of your purchase.

NOTE: Sass + Co only accept returned items in exchange for a store credit or direct exchange. Cash refunds are not available.

Once a return is received and checked, Sass + Co will notify you/us of the approval or rejection of your return. If you are approved, then you will be emailed your store credit information.