Our sessions don’t happen by magic. We keep our classes at a boutique size so nobody feels crowded, and we plan in advance with trainers and crew.
We understand that sometimes, life happens. That’s why we may offer a ONCE-OFF MAKE UP SESSION if you cancel less than 48 hours prior to a class. This is something we don’t have to do, but we get that sometimes shit hits the fan. It puts us as a business in the red, but we try to accommodate.
When you cancel a MAKE UP SESSION less than 24 hours prior, we lose out double time. This is why a MAKE UP SESSION may be a ONCE-OFF and no refunds or additional MAKE UP SESSIONS are offered in these circumstances.
If you can’t attend a MAKE UP SESSION or even when you cancel a regular session last minute, it’s a bit like asking for a refund on tickets to see a band you missed. Would you message the band two weeks later and ask them for a refund, to play again, or for free tickets to their next show because you couldn’t make it? Maybe if you were a dickhead, you would. But most of us wouldn’t.
The same applies for the organisation we put in for our AWF and ARF sessions. Your session costs pay our trainers and staff for their time, who work hard for your benefit regardless of if you show up or not.
We may offer refunds, MAKE UP SESSIONS and credits for sessions cancelled within a reasonable time frame, as outlined in our Terms & Conditions.
AWF strives to be as flexible and accommodating as possible, where possible. Please remember that we are a small business doing the best we can for our crew.